You have the following options in the INFOnline Order Center:
- You register your digital offer for measurement
- You book additional services for your site (e.g. log file provision, XML download, app filter, etc.)
- You submit a request for our customized services
Register your site¶
To register a new site, go to the Order Center. You can access it via the navigation bar or the dashboard.
You will now be taken to the Order Center home page where you will see all the services you can book through our Order Center. The question marks on the side of the services will show you more information about each service.
To register a new digital service, please select the service "SZM)+ base" and click on the "Next" button. The following steps must be completed to place the order:
From the home page of the Order Center, you will get to the "Digital Offer" page. Here, please provide the necessary information about your digital offer that you want to re-register:
- Please specify the offer type. The question marks at the selection options will provide you with more detailed information on the individual offer types.
- Next, please specify the target of the measurement. Again, clicking on the question marks will provide you with more information.
- Finally, you need to enter further information about the offer itself, such as the name of your new digital offer.
Once you have entered all the necessary information, click the "Next" button to access the form for entering the company details. Existing customers will see the data they have already entered. This information, except for the company name and VAT ID, can also be edited here in the Order Center.
Unfortunately, the company data of new customers cannot already be transferred to the Order Center. When entering the company name, please make sure that it corresponds to the information you entered during registration.
After completing the company information, we ask you to enter the data of the client in a new form. Here you can also select contact data already stored, edit them or create new contact data. Please enter here only the data of the authorized principal.
When you have entered all the necessary data you can continue by clicking the "Next" button. However, before you can enter any further data for the registration of your digital offer, we still require confirmation from you that the specified principal is authorized to conclude a contract on behalf of your company?
- If this is not the case, please click on "Cancel". You will be returned to the form for the principal and can enter the data of the authorized representative here.
- If you have entered the data of the authorized principal, please click on "Confirm". You will be redirected to the next step.
In the next step, we ask you to provide information on the necessary contact persons for your new digital offering.
The required contacts are:
- the quote contact,
- the technical contact,
- the managing director and
- the billing contact.
Again, you can enter new contact details or select from existing contact details.
Please note that if the invoice is to be sent to an address that differs from the company details, you must specify Yes in the question "Will this online offer be billed via another invoice recipient (e.g. your marketer, subsidiary, etc.)?".
In the last step of the order process, you will be taken to the order overview. Here, the information you entered will be displayed once again. If it is necessary to edit the data, you will be taken from the order overview back to the forms where you can correct the data. Please confirm the contract documents and then click on the button "Conclude contract with costs". You will then be redirected to the confirmation page and will also receive an e-mail confirming the order you have placed.
It may take up to 3 business days until the order you have just placed is displayed in the Customer Center under the booked services. However, upon receipt of the confirmation e-mail, the service is bindingly booked and does not need to be ordered again.
You can also order additional services for your digital offering via our Order Center. You can book the following services via the Order Center:
- Log file provision (SZMnG)
- Log file provision Advanced (SZMnG)
- XML download (SZMnG)
- Additional Logins (INFOnline Measurement)
- Hosting Service Platform
- Automatic code allocation (SZMnG)
- Customized reports (SZMnG)
- Special QA
- Log file analysis (SZMnG)
- Offer networks
This page describes the ordering process for the services Logfile Provisioning, XML Download, Newsletter Measurement, App Filter, Flash Measurement, Special QA.
Ordering the services Logfile Provisioning¶
Please go to the Order Center. You can access it from the navigation bar or from the dashboard. On the start page of the Order Center, you will see the services that can be booked for your selected offer. By clicking on one or more corresponding services, you can select it for the order.
If you cannot select a service, it has already been booked for the site you selected. If you want to order the service for another offer, please select it in the bar above the order center.
Once you have selected one or more services, please click on the "Next" button. You will then be taken to the shopping cart. Here you can select the services you have selected and the offers for which you want to order these services. You must select at least one offer per service, but you can also book the services directly for several of your offers by clicking on the checkbox. If you are not shown all your offers directly, please click on "show more 20 offers". Then further offers of you for the service are indicated and can be selected.
Again, offers for which you have already booked the selected service will be "grayed out" - the offer can no longer be selected for the service. When you have selected at least one offer for each service, please click the "Next" button.
If you want to order more services, the "Back" button will take you back to the Order Center home page and you can select more services. Once you have clicked the "Next" button, you will be taken to the order overview. Here you will see the selected services and the corresponding offers that you have assigned to the services. By clicking the X in front of the offer you can remove the assignment of an offer to a service again, the service will then not be ordered for this offer.
Before completing the order, please confirm that you have read the individual descriptions of the Services. Any costs that will be charged to you as a result of booking the services are listed here. If you have selected the "Special QA" service, you will be asked to provide additional information for each offer that you have assigned to the Special QA.
Once you have entered all the information, you can complete the order by clicking the "Order services with costs" button. You will then be redirected to an order confirmation page. In addition, the offer contact and the technical contact of the offers will receive an e-mail about the respective ordered service with the order confirmation and a description of the services.
Please note that it usually takes 1 to 2 business days until the order just placed is displayed in the Customer Center under the booked services. However, once you receive the confirmation by e-mail, the service is bindingly booked and does not need to be ordered again.
Since 2016, site mapping is no longer available for IVW customers.
To order SZM)+custom, you need to go to the Order Center. On the home page of the Order Center you can select the service "SZM)+custom". Click on the "Next" button.
A new window will open showing you the contact form.
Please select the contact person first. Here you can use a drop-down menu to select the existing contact persons for your offer or to store a new contact.
The corresponding service "SZM)+ custom" is already preselected for you, you do not need to make any adjustments here.
Under Support you do not need to enter any information for the order.
In the contact form, a subject with which you send the query is displayed directly. This contains all relevant information for the assignment of your request.
Below the subject you will see the contact details of the selected contact person. We use these contact details to process your inquiry. Therefore, please make sure that the contact data provided is up-to-date.
Below the contact data, you will see a pre-filled text that you can edit. Please fill in the requested data here.
This information will help us to process your request as quickly as possible.
After you have entered all the information, you can select at the bottom of the contact form whether you want to be contacted by phone or by mail. The option "Reply by mail" is already preselected.
Once you have entered all the necessary information in the contact form, please click on the button "Send request". After clicking on this button, a message will appear indicating that the request has been sent.
The request is now being processed and you will be contacted shortly.