Scope of service¶
Upon registration, the customer will be provided with one INFOnline customer login per customer account and one separate INFOnline offer login per digital offer free of charge for managing his customer and offer data in the INFOnline Customer Center (https://kundencenter.infonline.de/).
In addition, the customer may request an additional login for its INFOnline customer account with access to the INFOnline Customer Center or to individual INFOnline tools (e.g., IDAS) by e-mail to service@INFOnline.de and use it free of charge.
Separate logins for use of the INFOnline SZM Checker are regularly free of charge. Additionally required INFOnline logins - with the exception of SZM-Checker logins - will be provided to the customer via the chargeable Additional Logins service (special and marketer logins).
Please order your additional INFOnline Login via the INFOnline Order Center. When ordering from third parties, the release of the offer holder must be available for legal reasons. If requested by the ordering party, the INFOnline Customer Service Team will request approval from the offer holder by e-mail. Communication with the offer holder will take place in coordination with the principal and will be tracked in the INFOnline ticket system (returns, inquiries, objections, etc.). The following order data should be provided by the customer in the mail:
- Which views (Customer Center, IDAS, etc.) and access rights (write or read) should the login include?
- Offer portfolio: Offer name and identifier of the digital offer(s).
- Contact details of the login user: name, e-mail, telephone, company affiliation, department
- Recipient of the access data: Email
- If approval by offer holder required: Support from INFOnline Customer Service team desired?
The duration of the setup depends on the scope of the requirements and any releases that may be necessary. If there are any queries or similar at any point during the setup process, the INFOnline Customer Service Team will contact you for clarification.
Once commissioned, the additional INFOnline login is created with the access rights requested by the customer. In the case of logins with access rights to digital offerings from different customer accounts, INFOnline must have approval by mail from the respective offering owners. The access data will be sent to you by mail with the setup confirmation after activation of the service by INFOnline. Access is protected by authentication.
The term of the Additional Logins service (Special Logins or Marketer Logins) shall commence upon INFOnline's confirmation to you that the login has been set up and shall end upon termination of the service or login. In the event of termination of the SZM+)-Basic Measurement of Digital Offerings, these shall automatically cease to apply from the additional login.
Change of login data¶
Changes to the access rights or to the offer portfolio of additional logins must be ordered by an authorized contact person at the client via mail to service@INFOnline.de.
The Additional Logins service can be cancelled with a notice period of 4 weeks to the end of each quarter. For this purpose, an authorized contact person at the ordering party must send a cancellation request by e-mail to service@INFOnline.de. The cancellation of releases for assigned digital offers must be made by the respective offer holder by mail to service@INFOnline.de.
For the service additional logins (special and marketer logins) there is a one-time setup fee of 50 € (net plus the currently valid VAT). Depending on the number of offers/identifiers included in the login, an annual fee will be charged. The setup fee will be invoiced after sending the login data to the specified recipient.
The costs consist of the one-time setup fee and the number of additional identifiers:
|One-time setup fee
|Annual fee for up to 20 identifiers
|Annual fee for additional logins from 21 to 30 identifiers
|Annual fee from 31 identifiers
The annual fee is billed quarterly, at the end of each quarter.